At FOOD MANDI, customer satisfaction is our top priority. We are committed to delivering a seamless shopping experience and ensuring that every product you receive meets your expectations. We strongly recommend that you inspect your package immediately upon delivery to confirm that the items are in good condition and as per your requirements.
By purchasing products through the FOOD MANDI platform, you agree to be bound by this Return and Refund Policy and the applicable Terms and Conditions (“Terms”), which constitute a legally binding contract between you and Powertech Engineering Private Limited (“FOOD MANDI” or “we”) under Section 8 of the Indian Contract Act, 1872, read with Section 10A of the Information Technology Act, 2000.
This Policy forms an integral part of the Company’s Terms of Use and governs all return, replacement, and refund requests made through the FOOD MANDI mobile application or any other digital interface operated by the Company. Customers are advised to carefully review this Policy before placing an order.
If you wish to return a product, please raise a refund or return request through the FOOD MANDI mobile application and other digital interface operated by the Company within the applicable return period. Our team will guide you through the process and arrange for the pickup of the product from your address.
Once the returned product is received and successfully verified, the refund will be processed, and you will be notified accordingly. Please note that the refund transfer may take up to 07 business days from the date of approval or pickup, depending on your bank or payment service provider.
By accessing, browsing, or making a purchase on the platform, you acknowledge that you have read, understood, and agreed to comply with the terms set out herein.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, Meat, Fish, Seafood, Fruits & Vegetable flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery
Eligibility for Returns Products purchased through FOOD MANDI are eligible for return solely as indicated on the applicable product detail page. Each product shall be expressly designated as either “Returnable” or “Non-Returnable” on its product detail page within the FOOD MANDI application. In the absence of any such designation, the product shall be deemed Non-Returnable by default.
Return Window Each returnable product is subject to a category-specific return window, as expressly indicated on the applicable product detail page within the FOOD MANDI application. In the absence of any stated return period on the product detail page, the product shall be deemed Non-Returnable by default.
Conditions for Return A return request will be accepted only if:
The request is raised within the applicable return window; and The product is received in a damaged, defective condition, has missing parts/accessories, or is materially different from its description.
How to Raise a Return Request Customers can initiate a return or refund request through the FOOD MANDI application by following these steps:
My Account → Orders → All Orders → Select Order → Return
Customers must provide accurate return reasons and upload relevant images for verification.
Return Verification Returns will be processed only after a thorough verification of the returned product by FOOD MANDI’s quality control team. The product must not show any signs of damage caused while in the customer’s possession and must match the exact item that was originally shipped. Additionally, the product must be returned in its original condition, along with all accessories, tags, user manuals, warranty cards, and original packaging materials.
Any return found to be incomplete, altered, used, or damaged due to customer handling may be rejected, and CityMall reserves the right to refuse the refund or replacement in such cases.
Return Pickup Attempts FOOD MANDI will make a reasonable number of attempts to collect the return shipment from the customer’s address. If the pickup fails due to customer unavailability, incorrect address details, or refusal to hand over the product, the return request may be cancelled.
Refund Process Prepaid Orders: Refunds will be processed to the original mode of payment. Cash on Delivery (COD) Orders: Refunds will be issued to the customer’s bank account or UPI ID as shared by the customer. Refund timelines are subject to the processing schedules of banks and payment partners.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
